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Production, Shipping and Refunds

Production

To maintain our commitment to high-quality tailoring and precision fit, we adhere to a structured production schedule:

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  • Standard Production: A minimum of fourteen (14) working days is required for each order. This period begins the working day after we receive your confirmed measurements.

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  • Multiple Item Orders: We do not multiply the lead time for multiple garments. Instead, every additional garment in a single order adds two (2) working days to the total production time.

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  • Working Days: Please note that working days are Monday through Friday, excluding public holidays.

Shipping

Once your order has passed our final quality control check, it is dispatched for delivery.

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  • Consolidated Shipping: To reduce our carbon footprint, all garments in a single order are shipped together.

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  • Split Shipments: If you require items to be shipped as they become available, please contact us. Note that each separate shipment will be billed as a unique delivery at the rates specified at checkout.

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  • Estimated Delivery Windows (Post-Production)
    Lagos: 1 – 3 Working Days
    Nigeria (Outside Lagos) 3 – 5 Working Days
    International (US, UK, EU, Canada) 5 – 10 Working Days |

 

Note: International customers are responsible for any customs duties or import taxes incurred in their destination country.

Our Fit Guarantee

Because our pieces are custom-made to your specific measurements, we do not offer returns or exchanges. However, we are committed to ensuring you look your best through our Fit Guarantee.

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Domestic Clients (In-Person Fitting)

If there is a fit discrepancy, we offer a complimentary fitting session.

  • Booking: You may schedule a session via our online calendar at your earliest convenience.

  • Our Promise: Our disciplined tailoring process is designed to ensure a perfect fit by the conclusion of the second fitting.

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International Clients (Virtual Fitting)

For clients outside of Nigeria, we provide a remote solution to ensure your garment fits perfectly:

  1. Virtual Consultation: We will conduct a virtual fitting session via video call to assess the adjustments needed.

  2. Local Adjustments: You may take the garment to a professional tailor in your city.

  3. Cost Reimbursement: Par Elize will cover the cost of these specific adjustments. Please ensure you receive a receipt from your tailor to facilitate reimbursement.

In the exceptional cases, where we fail to achieve a great fit after exhausting all options, our Fit Guarantee includes a refund, following a detailed assessment of the fit issues. All fit issues must be reported within 10 working days of order receipt. 

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